We want to make your and your familys life easier with our service features. Many services are waiting for you to be explored. Our reception will be happy to help you by finding certain stores or with other questions.

Family Services

Top services

Veloce Home Delivery

Description

HOW FAR DOES THE BEST SERVICE HAVE TO GO? 
STRAIGHT TO YOUR FRONT DOOR.


Shopping rather than trudging. Our new service allows your purchases to be delivered directly to your home. Quick, reliable and affordable. And even more affordable for Premium Card holders.

YOUR PURCHASE REACHES YOU SO EASILY:

1. Bring your purchases to Reception 1 (opposite Lush).
2. Pack your items into the Veloce delivery bags.
3. Specify when and where you want your purchases to be delivered.
4. Have a carefree drive home and look forward to the delivery.

STANDARD DELIVERY:

Present your purchases at Reception 1 by 7pm at the latest (by 5pm on Saturdays). Delivery takes place within the next 90 minutes or a 90 minute timeframe of your choosing.

 

ZONE 1 (dark blue): 
€ 10.20

ZONE 2 (light blue): 
€ 15

All Premium Card holders receive a €1.20 discount! 
Price outside these zones on request.

EVENING SPECIAL OFFER 
Give us your purchases by 5pm. Delivery takes place on the evening of your choice between 6pm and 9pm. 
€8.40 / €7.20 for Premium Card holders

Please note: The contract partner, Veloce Botendienste GmbH, is responsible for the service. The Donau Zentrum is merely an intermediary. Deliveries can be booked up to 7 days in advance. The price refers to a maximum delivery weight of 50kg and a maximum size of 80 x 60 x 60 cm. Deliveries for the same day will be accepted up to 1 hour before closing. Veloce’s terms and conditions can be found at www.veloce.at. All prices are valid for the specific order, incl. VAT.

Veloce does not accept the carriage of:
perishable goods
dangerous goods which are subject to relevant regulations on the transport of dangerous goods by road and which may only be transported with special markings
Valuables, works of art, money and bonds (particularly cheques, bills of exchange, savings books, shares and the like), as well as general shipments worth over €2,500
Weapons, drugs and other illegal goods

More information: http://veloce.at/

T&Cs: http://veloce.at/agb/

SHOPPING CARD DE LUXE

Description

MAKE SHOPPING INTO A GIFT

Give the variety of over 450 shops in just one card! 
Searching for the perfect gift for your nearest and dearest? The new Shopping Card de Luxe, redeemable in over 450 shops, is the perfect choice!

One card – 450 shops – countless benefits


The new Shopping Card de Luxe is redeemable in both the Donau Zentrum and SCS – in all shops which have card terminals.
Simple and quick payment – a handy card which looks like a credit card instead of paper vouchers.
Highest security and quality standards with Paylife as a well-known partner

 

Kids Area

Description

Perfect to play and run around in. The two interactive Kids Areas are always exciting because there are always new games to play around with and have fun with, while you can enjoy a little rest and relaxation.

Parking

Description

Parking spaces:
Parked! It’s completely free of charge to park for three hours in our 4 car parks with a total of approximately 3,000 parking spaces; and for 4 hours, if you’re Premium Card customer. If you visit our cinema in the DONAU PLEX, then park in Car Park DX and extend your free parking time to six hours by validating your DX parking ticket at the cinema box office. 
 
Car Park 1 (Wintzingerodestraße):
Monday – Friday 6am to 9pm
Saturday – Friday 6am to 7pm
 
Car Park 1 (opposite the underground):
24 hours per day
 
Car Park 3 (Donaustadtstraße or Wintzingerodestraße):
Monday - Friday from 6am – 9pm
Saturday from 6am – 7pm
 
Car Park 4/DONAU PLEX:
24 hours per day 
 
 
Plans:
 
Short-term parking
0 – 3 hrs. FREE
4. hrs (FREE with Premium Card) €1
each additional hour plus €2
 
Moviegoers (car park 4 / garage Donau Plex)
0 – 6 hours free when validating your ticket with the Cinexplexx stamp
 
Daily maximum/day €20
All prices include 20 % VAT.
A flat rate of is €20 levied for any loss of tickets.
 
 
 
Family parking spaces:

Family matters: Extra-wide family parking spaces make it easier for you to get in and out of your car with your children. 
 
Bicycle parking spaces:
 
Bicycle racks are available at the following entrances:
Dr. Adolf-Schärf-Platz, in front of the Stiegenhaus Club Danube and in the alcove next to the Kleider Bauer emergency stairs.
Behördenweg, entrance or exit in the area of Panorama
Entrance 3, Wagramerstr., in front of the medical centre
Entrance 4, Schrödinger Platz
Entrance 5, Curiegasse
 
 
 
Parking spaces for the disabled:

Customers who have an official disabled person ID card are provided with parking spaces right at the elevators and entrances. These parking spaces are marked separately, and therefore easy to find.

 

Personal Shopper

For our Premium Program members, we are pleased to offer a free Personal Shopper service: get personalized styling advice from our professional and experienced stylists who will accompany you while you shop.

Book now

Get my service

All services

Photo Booths

Description

Photo booths are located between Roma Frisörbedarf and Pearle, at the lifts to Car Park 1. (ground floor and upper floor) and in the exit to Car Park 3. there is a photo booth in the Donau Plex, by the VIP entrance to Club Couture.

Taxi

Description

Taxi Driver? Taxi ranks are located in Siebeckstraße (between Entrance 1 and Entrance 2, opposite DONAU PLEX) and at Exit 3 (at Bank Austria) in Wagramer Straße.

Cash Machines

Description

Make a withdrawal! Cash machines for withdrawing cash with Maestro cards or credit cards are available in many parts of the DANUBE CENTRE.

First Aid

Description

Help:

 We guarantee that we will provide you with emergency medical care, thanks to specially-trained staff or appropriate equipment. If you require first aid, please call the DZ reception on +43 (1) 203 47 22 222, or ask a passer-by or shop employee to call the number for you.

Defibrillators:

A defibrillator can save lives. Our shopping centre, of course, has the appropriate equipment.

Receptions

Description

Receptions:
Always a good reception:
Our employees are at your disposal for any queries and questions you might have at both of our receptions are the central point of contact for our customers. Reception at the bridge is available daily, 24 hours per day, on + 43 (1) 203 47 22 222. 

Feedback questionnaire: Your opinion matters! We welcome your comments, requests and suggestions. Also we would be pleased, if you draw our attention to errors, damage, etc., so that we can resolve them immediately.

Newspaper Rental

Description

Free newspaper rental
for Premium Card customers from the DZ reception

 

Lockers

Description

There are lockers available at several locations to make sure you can enjoy your day in the DONAU ZENTRUM without having to carry around heavy baggage (they can be used without cash with a number code):

  • On the ground floor, at the entrance to Car Park 2, between Habitzl and Pilko Videogames
  • On the lower floor, at the entrance to Car Park 3, near to Printstore
  • At the entrance to Car Park 3, at Entrance 5 (Curiegasse)

Cool: Cooling lockers for your heat-sensitive foods are located on the ground floor at Interspar.

Mobile Services

Description

Full power! You will find power connectors to charge your mobile, smart phone, tablet or notebook in our newly constructed quiet zones.
Should your mobile phone batteries go flat during your visit to the Donau Zentrum and you have no charger,  charging stations are available at the reception points in the Donau Zentrum:
Next to the main reception at the bridge
On the ground floor at the lifts to Car Park 2
All mobile phones with a mini USB connection and iPhones can be charged (currently still excluding the iPhone 5).

 

Veloce Home Delivery

Description

HOW FAR DOES THE BEST SERVICE HAVE TO GO? 
STRAIGHT TO YOUR FRONT DOOR.


Shopping rather than trudging. Our new service allows your purchases to be delivered directly to your home. Quick, reliable and affordable. And even more affordable for Premium Card holders.

YOUR PURCHASE REACHES YOU SO EASILY:

1. Bring your purchases to Reception 1 (opposite Lush).
2. Pack your items into the Veloce delivery bags.
3. Specify when and where you want your purchases to be delivered.
4. Have a carefree drive home and look forward to the delivery.

STANDARD DELIVERY:

Present your purchases at Reception 1 by 7pm at the latest (by 5pm on Saturdays). Delivery takes place within the next 90 minutes or a 90 minute timeframe of your choosing.

 

ZONE 1 (dark blue): 
€ 10.20

ZONE 2 (light blue): 
€ 15

All Premium Card holders receive a €1.20 discount! 
Price outside these zones on request.

EVENING SPECIAL OFFER 
Give us your purchases by 5pm. Delivery takes place on the evening of your choice between 6pm and 9pm. 
€8.40 / €7.20 for Premium Card holders

Please note: The contract partner, Veloce Botendienste GmbH, is responsible for the service. The Donau Zentrum is merely an intermediary. Deliveries can be booked up to 7 days in advance. The price refers to a maximum delivery weight of 50kg and a maximum size of 80 x 60 x 60 cm. Deliveries for the same day will be accepted up to 1 hour before closing. Veloce’s terms and conditions can be found at www.veloce.at. All prices are valid for the specific order, incl. VAT.

Veloce does not accept the carriage of:
perishable goods
dangerous goods which are subject to relevant regulations on the transport of dangerous goods by road and which may only be transported with special markings
Valuables, works of art, money and bonds (particularly cheques, bills of exchange, savings books, shares and the like), as well as general shipments worth over €2,500
Weapons, drugs and other illegal goods

More information: http://veloce.at/

T&Cs: http://veloce.at/agb/

Lost & Found

Description

Lost your favourite cuddly toy? We look after everything that we find and is handed over to us. And if your best friend has actually completely disappeared, we help to wipe away those tears – with a free replacement cuddly toy.

Goodies

Description

In case of spills, or if hunger unexpectedly strikes: we provide nappies, cloth wipes and baby food (jars and milk powder). Please contact our service staff.

Kids Cinema

Description

Action! The Donau Zentrum Kids Cinema shows selected cartoons and animated series, guaranteeing the best and child-friendly entertainment.

Magic Attic

Description

Supervised children's world across around 800 square metres for children from 3 to 11 years – with many magical nooks, crannies and hiding places. We’re looking forward to many young explorers! 

Baby-Care Rooms / Family Restrooms

Description

Family-friendliness capitalised: the DONAU ZENTRUM has a total of 4 family restrooms, in which you can change babies’ nappies and take care your children. The rooms are equipped with rooms for breastfeeding, child-friendly toilets and sinks, microwaves to warm baby food, toys and television cartoons for older brothers and sisters.

The locations:
On the upper floor/via Entrance 1, Dr. Adolf-Schärf-Platz
On the lower floor/via the entrance of Car Park 3, near to Printstore
On the upper floor/Nova, between Saturn and Müller, by the lifts
In the DONAU PLEX/OG2, between Curry on Fire and OLive
You will also find a small baby-care facility on the upper floor between Fischer Spielwaren and Deichmann, opposite s.Oliver.

 

Emergency Wristband

Description

Shopping with peace of mind. The reception will give you emergency wristband for your children. If your child gets lost, all he/she has to do is approach security personnel, who will bring him/her to the nearest reception, identify him/her by the wristband and notify you.

Pushchair rental

Description

Walking across 130,000 m² of retail space can be tiring. That’s why you can borrow pushchairs for free from the reception.

Baby Care Boxes

Description

The reception will give you our “baby care boxes” for all cases and emergencies. It contains children's sticking plasters, elastic bandages, cleaning wipes, a forehead thermometer, and more

Childrens's Book Rental

Description

Get one of our children's books from the Donau Zentrum reception and immerse yourself in the exciting world of The Very Hungry Caterpillar and Nils Holgersson.

Magic Garden

Description

Perfect to play and run around in. Our huge children's play area is always exciting because it provides many different attractions to play around with and have fun with, while you can enjoy a little rest and relaxation.

Kids Area

Description

Perfect to play and run around in. The two interactive Kids Areas are always exciting because there are always new games to play around with and have fun with, while you can enjoy a little rest and relaxation.

Umbrellas

Description

We won’t leave you standing out in the rain: 

Rent an umbrella from the Donau Zentrum in the Garden Plaza for a deposit of 5 Euro! We refund your deposit upon return of the umbrella, provided it is in a tidy and functional condition.

Rental is free for our Premium Card customers upon presentation of the Premium Card.

 

Shoeshine Service

Description

Brush it up: Our free shoeshine service awaits you, in front of the DONAU ZENTRUM toilet facilities. The machines have 2 shoe cleaning brushes and colourless shoe polish.

SHOPPING CARD DE LUXE

Description

MAKE SHOPPING INTO A GIFT

Give the variety of over 450 shops in just one card! 
Searching for the perfect gift for your nearest and dearest? The new Shopping Card de Luxe, redeemable in over 450 shops, is the perfect choice!

One card – 450 shops – countless benefits


The new Shopping Card de Luxe is redeemable in both the Donau Zentrum and SCS – in all shops which have card terminals.
Simple and quick payment – a handy card which looks like a credit card instead of paper vouchers.
Highest security and quality standards with Paylife as a well-known partner

 

iPad

Description

Surfin’, surfin’! Come to our DONAU ZENTRUM reception points to surf the Internet for free and get all the information you need via our iPads, which we’ve installed there for you, or directly and quickly give us feedback!

Premium Card

Description

In addition to exclusive services, your Premium Card also gives you access to offers from selected shops in the Donau Zentrum. 
There are always new offers and we keep you up to date via email.

Car park tariffs for Premium Card holders:
0-4 hours – Free


ALL INFO

 

car2go

Description

Only for our Premium Program members: we offer free registration for car2go (instead of €19)+ 5€ car2go voucher.

Fashion 20two Magazine

Description

If you’re own a Donau Zentrum Premium Card, the new magazine is easily and conveniently delivered directly to your home – the new Donau Zentrum Fashion 20TWO magazine automatically in your letterbox.

Personal Shopper

Description

Your personal shopping assistant
Every 1st Friday in the Donau Zentrum. 
When you’re next in the Donau Zentrum, our professional and experienced personal shoppers will be happy to accompany you. Premium Card customers benefit from personalised colour and style counselling. Our personal shoppers will accompany you in the shops, advise you with the right instinct for trends and styling, and will find you the right clothes for any occasion. All of this is free and exclusive for Premium Programm members.

To registration

 

 

 

Parking

Description

Parking spaces:
Parked! It’s completely free of charge to park for three hours in our 4 car parks with a total of approximately 3,000 parking spaces; and for 4 hours, if you’re Premium Card customer. If you visit our cinema in the DONAU PLEX, then park in Car Park DX and extend your free parking time to six hours by validating your DX parking ticket at the cinema box office. 
 
Car Park 1 (Wintzingerodestraße):
Monday – Friday 6am to 9pm
Saturday – Friday 6am to 7pm
 
Car Park 1 (opposite the underground):
24 hours per day
 
Car Park 3 (Donaustadtstraße or Wintzingerodestraße):
Monday - Friday from 6am – 9pm
Saturday from 6am – 7pm
 
Car Park 4/DONAU PLEX:
24 hours per day 
 
 
Plans:
 
Short-term parking
0 – 3 hrs. FREE
4. hrs (FREE with Premium Card) €1
each additional hour plus €2
 
Moviegoers (car park 4 / garage Donau Plex)
0 – 6 hours free when validating your ticket with the Cinexplexx stamp
 
Daily maximum/day €20
All prices include 20 % VAT.
A flat rate of is €20 levied for any loss of tickets.
 
 
 
Family parking spaces:

Family matters: Extra-wide family parking spaces make it easier for you to get in and out of your car with your children. 
 
Bicycle parking spaces:
 
Bicycle racks are available at the following entrances:
Dr. Adolf-Schärf-Platz, in front of the Stiegenhaus Club Danube and in the alcove next to the Kleider Bauer emergency stairs.
Behördenweg, entrance or exit in the area of Panorama
Entrance 3, Wagramerstr., in front of the medical centre
Entrance 4, Schrödinger Platz
Entrance 5, Curiegasse
 
 
 
Parking spaces for the disabled:

Customers who have an official disabled person ID card are provided with parking spaces right at the elevators and entrances. These parking spaces are marked separately, and therefore easy to find.

 

THE PREMIUM PROGRAM

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